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ISO 9001 training - By David Lee

  in Business | Published 2019-05-16 03:19:41 | 59 Reads | Unrated


The ISO 9001:2015 standard is a Quality Management System in manufacturing organisations world-wide. The ISO 9001:2015 checklist for any internal audit is composed of a set of questions derived from the quality management system.

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Quality management System and ISO 9001:2015 Principles

One of the definitions of a “ISO 9001:2015 Principles” is that it is a basic belief, theory or rule that has a major influence on the way in which something is done. “Quality management system - ISO 9001:2015 Principles” are a set of fundamental beliefs, norms, rules and values that are accepted as true and can be used as a basis for quality management system.

ISO 9001:2015 quality management system seven principles are:

1 – Customer focus
2 – Leadership
3 &n

dash; Engagement of people
4 – Process approach
5 – Improvement
6 – Evidence-based decision making
7 – Relationship management

Principle 1 - Customer focus

The primary focus of ISO 9001:2015 standard is to meet customer requirements and to strive to exceed customer expectations.

Key benefits: 
• Increased for customer value
• Increased for customer satisfaction
• Improved for customer loyalty
• Expanded with customer base
• Increased revenue and market share

Actions you can take:
• Recognize direct and indirect customers as those who receive value from the organization.
• Understand customers current and future needs and expectations.
• Communicate customer needs and expectations throughout the organization.
• Measure and monitor customer satisfaction and take appropriate actions.
• Actively manage relationships with customers to achieve sustained success.

Principle 2 - Leadership

Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organizations quality objectives.

Key benefits: 
• Better coordination of the organizations processes
• Improved communication betweenlevels and functions of the organization
• Development and improvement of the capability of the organization and its people to deliver desired results

Actions you can take:
• Create and sustain shared values, fairness and ethical models for behaviour at all levels of the organization.
• Establish a culture of trust and integrity.
• Encourage an organization-wide commitment to quality.
• Provide people with the required resources, training and authority to act with accountability.
• Inspire, encourage and recognize people’s contribution.

Principle 3 - Engagement of people

Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value.

Key benefits: 
• Enhanced involvement of people in improvement activities
• Enhanced personal development, initiatives and creativity
• Enhanced people satisfaction
• Enhanced trust and collaboration throughout the organization
• Increased attention to shared values and culture throughout the organization

Actions you can take:
• Promote collaboration throughout the organization.
• Facilitate open discussion and sharing of knowledge and experience.
• Recognize and acknowledge people’s contribution, learning and improvement.
• Enable self-evaluation of performance against personal objectives.
• Conduct surveys to assess people’s satisfaction, communicate the results, and take appropriate actions.

Principle 4 - Process approach

Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.

Key benefits: 
• Enhanced ability to focus effort on key processes and opportunities for improvement
• Consistent and predictable outcomes through a system of aligned processes
• Optimized performance through effective process management, efficient use of resources, and reduced cross-functional barriers
• Enabling the organization to provide confidence to interested parties as to its consistency, effectiveness and efficiency

Actions you can take:
• Define objectives of the system and processes necessary to achieve them.
• Establish authority, responsibility and accountability for managing processes.
• Understand the organization’s capabilities and determine resource constraints prior to action.
• Manage processes and their interrelations as a system to achieve the organization’s quality objectives effectively and efficiently.
• Manage risks that can affect outputs of the processes and overall outcomes of the quality management system.

Principle 5 - Improvement

Successful organizations have an ongoing focus on improvement.

Key benefits: 
• Improved process performance, organizational capabilities and customer satisfaction
• Enhanced ability to anticipate and react to internal and external risks and opportunities
• Improved use of learning for improvement
• Enhanced drive for innovation

Actions you can take:
• Promote establishment of improvement objectives at all levels of the organization.
• Ensure people are competent to successfully promote and complete improvement projects.
• Develop and deploy processes to implement improvement projects throughout the organization.
• Integrate improvement considerations into the development of new or modified goods, services and processes.
• Recognize and acknowledge improvement.

Principle 6 - Evidence-based decision making

Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.

Key benefits: 
• Improved for decision-making processes
• Improved assessment of process performance and ability
• Improved operational efficiency
• Increased ability to review, challenge and change opinions and decisions

Actions you can take:
• Make all data needed available to the relevant people.
• Data and information are sufficiently accurate, reliable and secure.
• Analyse and evaluate data and information using suitable methods.
• Ensure people are competent to analyse and evaluate data as needed.

Principle 7 - Relationship management

This organization manages its relationships with interested parties, such as suppliers.

Key benefits: 
• Improved for decision-making processes
• Increased capability to create value for interested parties by sharing resources and competence and managing quality
• A well-managed supply chain that provides a stable flow of goods and services

Actions you can take:
• Determine and prioritize interested party relationships that need to be managed.
• Establish relationships that balance short-term gains with long-term considerations.
• Pool and share information, expertise and resources with relevant interested parties.
• Encourage and recognize improvements and achievements by suppliers and partners.


My name is David Lee, I work as a ISO consultant and Professional content writer. I provide for a ISO consultancy, ISO 9001 audit checklist, ISO Lead Auditor Training and etc. I advised ISO 9001 training for good Quality management system.


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