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Understanding the Workflow of Taxi Application By Aaron Jose

  in Automotive | Published 2017-11-13 02:53:53 | 193 Reads | Unrated


In recent times, ever since the on-demand economy became high in demand, there have been multiple organizations that have shifted their businesses to accommodate this change, and reaching new heights of success.

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In recent times, ever since the on-demand economy became high in demand, there have been multiple organizations that have shifted their businesses to accommodate this change, and reaching new heights of success. Among the most popular and successful, there is the taxi industry, which has seen an immense growth in competition in the on-demand market. Due to this reason, more and more companies are stepping into this industry with plans to launch their taxi app ideas to meet user goals, but for that it is necessary to know the overall workflow properly before going ahead and selecting a taxi a

pplication development team for your idea.

First of all, you need to put yourself in the passenger’s shoes, because every taxi service caters to customers who are likely to become your passengers, thanks to the use of your taxi app. In order to make sure your customer stays satisfied with their ride experience, you need to keep in mind the workflow of the app, from both passenger side as well as driver side, so that you can improve upon any mistakes which might occur unexpectedly, and giving you a chance to retain your customers by offering them a smooth flawless service. All the companies that have gone through the taxi application development process know how important the workflow is. The main characters of the app would be two, one being the passenger and the other driver.

Let’s see how the taxi app works, starting from ride request that is initiated from the passenger side. Every passenger after starting the app would get the screen of car type selection, which will offer him the choice to select from a list of vehicle types provided by the taxi company, which typically includes a few such as economy or luxury etc. where each category contains a certain type of vehicle that will fulfil your ride request. After choosing the appropriate vehicle type, the passenger will provide a pickup location, from where he wants to get picked up, and this will lead to the nearest available driver to get the ride request of the passenger.

Now after the ride request phase is over, the next one to come is the ride acceptance phase. After the driver has accepted your ride request, he will be on route to the pickup location that the passenger had provided, and the status would be that the driver is on his way. After the driver reaches the pickup location successfully, he will inform the passenger and the status display would change to driver arrived, so the passenger would then be able to board the ride. From there on out, the passenger can either guide the driver towards his destination or drop-off location, or he can directly add the drop-off location in the app himself, before or after boarding the ride.

Upon reaching the destination or drop-off location, the final phase is to end ride. The driver chooses to end the ride after its successfully completing it, where upon he gets the invoice display for payment method selected by the passenger. In case of payment by hand in hard cash, the driver simply receives it and submits the invoice from his side. On the other hand, if the passenger chooses to pay by the use of his credit card, then the amount calculated in the invoice would be directly deducted from the account associated with the passenger’s card.

The driver will also be able to add any additional charges in case there was a need to pay toll fare for some area, or the passenger had to make an extra stop during the ride, which will be added to the invoice before final submission, and the passenger will get an e-receipt on his end. After all is said and done, the final step for the passenger is to rate the driver depending on the overall ride experience, which is the rating policy given by the company, that measures the satisfaction of customers and improve their services according to the ratings provided.

Going over the workflow of taxi app is actually required, even if you do have an excellent taxi application development team ready to help you build the perfect app for the taxi services that you plan to offer. Knowing the workflow allows you to make a sound business plan and efficient strategy to follow through, as the market competition for taxi industry is very high. This article was focused towards providing you with the knowledge of what to expect from a taxi app regarding its functionality and working on both sides of the app, the driver and the passenger, all so you can get a strong head start before stepping into this industry, and allowing to quickly assess your market plan and business strategy which will lead you to be successful in your target market.


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